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Hi, and welcome to the "Questions about Ordering" page. Please email us if you have any questions about our products not covered here.

Payment methods

We can accept payment in the following methods:

Ordering via Credit Card

To order using your Mastercard, Visa, Discover or AMEX, just enter the credit card information in the appropriate areas of the secure order form when you click "check out." If you want to submit payment for an auction or an order entered directly by us, you can use our secure email form at

https://jastusa.cybrhost.com/Merchant2/contact.mv?

Ordering via personal checks/money orders

You can mail checks or money orders payable to "JBOX.com" to our PO Box:

JBOX.com
P.O. Box 421106
San Diego, CA 92142-1106
USA

It is in your own best interests to clearly list the information as clearly as you can: name, your order, your email address. If you would write your invoice number (on your auto-reply) on the check, it would be great.

Please note that any order shipped to Japan is subject to the 5% Japanese consumption tax.

Returns

We stand by our products, and if anything we sell you is defective or has a problem, we're willing to send you a replacement or take the item back for a refund. However, items must be new and in sellable condition. Shrink-wrapped items (CD-ROMs, DVDs, videos) must be in shrink-wrapped form and unviewed. In the case of buying CD-ROM anime games for Windows, please verify that the games work with the OS you're (some older games don't work with Windows 2000/XP, for example). Some items cannot be returned, such as the custom-made high school uniforms of Matsukameya or seasonal items such as calendars (which cannot be resold at a later time).

Shipping

The recommended method of shipping is "SAL" (surface airlift), which ships surface overland but flies it to you over the sea so that your order will reach you in a timely manner (typically 2-4 weeks). Airmail is fast but a little expensive (it takes 7-10 days), sea mail is slow but fairly cheap (4-6 weeks), and EMS (which takes 3-4 business days to reach you) is obviously the best option for people in a hurry. The complete list of shipping rates follows. JBOX makes no profit from shipping.

NOTE: The above shipping times are not necessarily inclusive of customs clearance or other potential delays. After Sept. 11, the U.S. started processing incoming packages more slowly, and delays can come about as a result of this.

Privacy Policy

JBOX takes pride in what we've built over the past few years -- a wonderful place where fans of Japanese pop culture, in all its many forms, can enjoy and express the object of their interest without limitation. JBOX thanks the over 60,000 customers who have supported us since 1996 -- the high number of returning customers makes us think we're doing something right. Because we value our relationship with our customers, we would never do anything to abuse that trust. We promise to never share your personal information or email addresses with third parties in any way.